Return and Exchange Policy

Returns

RETURNS, IF ACCEPTED BY FAUCETMART.CA WILL BE REFUNDED ONCE THE VENDORS APPROVES THE RETURNED PRODUCT. HOWEVER, SHIPPING AND RESTOCKING FEES WILL APPLY. NO RETURNS WILL BE ACCEPTED WITHOUT FAUCETMART.CA PRIOR WRITTEN AUTHORIZATION. ITEMS MUST BE IN EXCELLENT CONDITION AND NOT INSTALLED. RETURNS CAN ONLY BE ACCEPTED WITHIN 14 DAYS FROM DATE OF SALES ORDER APPROVAL.

CANCELLATION. ORDERS MAY ONLY BE CANCELLED 24HOURS AFTER  EMAILED SALES ORDER APPROVAL.
SPECIAL/CUSTOM ORDERS CANNOT BE CANCELLED OR RETURNED AFTER SIGNING  “SPECIAL ORDER AGREEMENT/PROGRAM” DOCUMENT. OR FOR THOSE ITEMS THAT MARKED AS “SPECIAL ORDER” ON THE SALES ORDER AND THE INVOICE.
A CANCELLATION AND RESTOCKING FEE WILL APPLY.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at ca@faucetmart.ca. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ca@faucetmart.ca and send your item to: Faucetmart, 14 Connie cresent, 3, Concord ON L4K2W8, Canada. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: Faucetmart, 14 Connie cresent, 3, Concord ON L4K2W8, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.