o We are open
o Our warehouse and delivery partners are operational
o Some of our office teams are working from office and some from home and are available via live chat, email or phone
o Showroom walk in available by appointment only.
There is no roadmap for how to navigate these challenging new times. What is certain is that we must all do our part to fight against this very serious threat to our health, the economy, and our livelihoods.
We’d like to let you know we are still open for business, although we certainly wouldn’t call it business as usual - far from it.
Business as usual would mean a packed warehouse and a bustling office - things that are simply not acceptable right now. It would also mean availability of almost every product we offer, and unfortunately this isn’t the case either (although we do have a considerable amount of stock available).
So rather than pretend otherwise, we’d like to tell you honestly and openly exactly what we’re doing to keep our employees and customers safe, and to protect the livelihoods of the many partners that make FaucetMart what it is.
o Our delivery partners are exclusively making no-contact deliveries. For houses, this generally means our delivery partners will place items in your driveway, garage as requested, while maintaining social distancing restrictions. If these locations aren't available, your items can be placed outside your house.
o For condominiums and apartments, where possible and appropriate, our delivery partners will place items in the communal hallway or doorway.
o Our delivery partners will not require you to physically sign for the goods. Instead, delivery teams will record a ‘Delivered on Authority’ status on your behalf.
o All of our delivery partners are following social distancing measures and have sanitizer available to clean their hands between eachdelivery. For peace-of-mind, we would still advise that you wash your hands carefully after handling any parcels you receive - not just ours.
OUR TEAM MEMBERS
o The majority of our team members have been working from home since the middle of March. Our physical showroom and warehouses are open, and you an still reach us by email and live chat. Phone service, however, may be a little more limited than usual.
o All of our team members remain employed, are being paid, and are either working or are temporarily .
o We are being more flexible than ever with things like balancing work and childcare, and we have supplied IT equipment and furniture to many of our work-from-homers to ensure they are safe and comfortable.
o We’re conscious that mental health is being tested now more than ever. We’re ooking at offering 1-on-1 video sessions with trained mental health and ccupational psychology professionals for any team members finding things articularly hard.
o We have significantly reduced the number of employees working within our warehouse at any one time. Currently, we have as few as 8 people working within a large, open environment, and 2m social distancing measures are adhered to.
o The frequency of cleaning operations within our warehouse has been increased considerably. For example, high-risk touchpoints like door handles and kitchen equipment are disinfected every 2 hours.
o Hand sanitizer and face protection masks are readily available for our warehouse team.
o Due to specific cases where a vendor has closed, some items maybe unavailable or on delayed backorder production. You are very welcome to order these, but we do not know exactly when they will be available again yet.
It goes without saying that things are moving very quickly at the moment. The information above is accurate now, but may change without prior notice so we’d recommend checking back again.
From everyone at FaucetMart, please take care of yourself and those around you, and don’t hesitate to get in touch with us if you have any questions or concerns.